Comments on: Mad City Windows Lawsuit: What You Need to Know

By: Nate Daniel Buck

Nate Daniel Buck — Fri, 22 Mar 2024 16:55:30 +0000

High pressure sales people and a lousy product. Windows formed ice build up after first winter in Minnesota. Sloppy installation with a cheap felt strip and poor quality window for the price. Customer service is horrible and they always pass the problem off to some one else. Lousy warranty and in all I want the windows replaced with something of quality. Terrible company , would not refer them to my worst enemy.

By: Angela Barnhill

Angela Barnhill — Sat, 17 Feb 2024 18:20:22 +0000

I wish I can join in on this lawsuit! I too have had issues with mad City windows! I had them installed November 2023. I live in a mobile home and decided to do some renovating and they bragged about their windows and how they were almost Bulletproof LOL I laughed when they said that. anyway when they installed the larger of the window in my living room they said that they had to put a 2×4 in the wall to support the window. me being a green horn at home ownership I took him at their word. this was our first winter with these windows and they were not sealed properly and not to mention the wood paneling started Feathering underneath the window framing and now has black mold. one of the windows and walls actually moves because I feel the weight of the window was too heavy for my mobile home. I had to ask them why they weren’t putting two smaller windows in and they could not give me a straight answer so now I feel like my wall is bowing and I feel it’s not safe. Mad City windows does not return my messages. in the smallest window that is in the kitchen above the sink they put the wrong screen in and I had to wait 3 months for them to put the Right One In.

By: Susan Bell

Susan Bell — Tue, 13 Feb 2024 13:34:26 +0000

I too was pressured by salesman, not receiving the financing as advertised. They do not use employees in Minnesota only contractors. They ruined my indoor water shut off valve. Delayed installation by 2 months. Installation was terrible it did not meet home inspection stantards. When they returned to perform the corrections the contractor said the home inspection was not as smart as he was. Insulting the female builing inspector. When I called to request customer service to recaulk missed areas I received no response until after I told them I would be posting a complaint with the Better Business Bureau. I will try to file a lawsuit with the Minnesota Attorney General. Unfair business practices

By: Diane Koll

Diane Koll — Thu, 08 Feb 2024 17:20:01 +0000

boy I wish I had known about this lawsuit. I bought windows Jan 2022, they all leak and one window I could see straight thru to the outside where the weather stripping was. I have had this company out 3 times to fix problems and they aren’t fixed. I’ve had to put plastic up on windows the last two winters. Jan 2023 I woke to my living room at 61 degrees. I wish I had the money to replace every window they installed, as it is I will be replacing the worst ones. I feel like I was lied to as the sales person made it sound like they manufacture their windows. The inspector from MN still has not closed out my building permit due to poor workmanship. I plan on talking to a lawyer, but I’m pretty sure fees are going to eat up what I could get back

By: Mike Davis

Mike Davis — Tue, 06 Feb 2024 23:56:55 +0000

They definitely took advantage of my elderly grandfather, charged him exclusively for windows that were installed by people who clearly had no experience. the used shoe molding for window stop on replacement windows and they 2 and 3 pieced the shoe molding in less than 40″ . completely sub standard work. I believe they far over charged him at almost $4,000.00 per window. some of them were mere slab / non operating windows no bigger than 18″x 40″ .

By: Suzanne

Suzanne — Thu, 25 Jan 2024 20:48:39 +0000

I purchased a kitchen from this company for 25k I have a small kitchen. I’ve never seen such subpar materials and low quality. In this amount only included drawers and doors. No new boxes. All measurements were wrong. Sent countertops with raw edges. Sink countertop was so messed up that they offered to get me quartz countertops . At this time the countertops are the best part of my kitchen and this company didn’t do them. Buyer beware

By: ROSANNA

ROSANNA — Tue, 24 Oct 2023 18:54:26 +0000

I PURCHASED WINDOWS 9/5/23 THEY CAME TO INSTALL BUT DIDNT HAVE MY CORRECT SCREENS THEN THEY TRIED TO CHARGE ME FOR THE SCREENS. I TOLD THEM NO IM NOT PAYING EXTRA FOR SCREENS WHEN PURCHASED I TOLD THEM I WANTED THE SAME AS WINDOWS I HAD BEFORE AND THE SALEMAN SAID DONT WORRY WE GOT YOU. THEN I WAS TOLD IT WOULD TAKE 6 WEEKS TO ORDER SO I TOLD THE FINANCE COMPANY TO HOLD PAYING MAD CITY UNTIL I RECEIVE MY SCREENS THYE PAID THEM AND I STILL DONT HAVE MY SCREENS AND ITS 10/24/23. I CALLED LEFT MESSAGE AND TEXT NO REPLY.

By: Mark

Mark — Tue, 24 Oct 2023 01:10:36 +0000

In reply to Richard greek. What city do you live in?

By: Sheila Pickens Brown

Sheila Pickens Brown — Mon, 16 Oct 2023 21:47:48 +0000

Yes the Television says 18 months no payments for 12 months and I asked why am I being charged interest a month later after the install they claim I wasn’t qualified for neither but my credit was seven something the interest is very high I feel I was misled false advertisement so I called and they said that was the company they picked if I had known I would never had no interest in buying false advertisement

By: Aretha Neal

Aretha Neal — Thu, 12 Oct 2023 14:44:52 +0000

I thought Mad city was professional _ I am totally disappointed with the service. I guess I got had to – You want something nice and people take you for granted. Welcome back to Illinois.