Mad City Windows Lawsuit: What You Need to Know

Mad City Windows, a well-known window installation company, has recently found itself entangled in a legal dispute. Allegations of unethical practices and unsatisfactory services have led to a lawsuit against the company. In this article, we will delve into the details of the Mad City Windows lawsuit, exploring the claims made against the company and its potential implications. Let’s examine the situation and shed light on the key aspects surrounding this case.

1. Overview of Mad City Windows

Mad City Windows is a well-established company specializing in window replacement and installation services. With years of industry experience, they have catered to numerous homeowners seeking to enhance their homes’ aesthetics and energy efficiency. However, recent events have cast a shadow on their reputation.

2. The Allegations

The lawsuit against Mad City Windows revolves around various allegations made by dissatisfied customers. These include claims of subpar craftsmanship, deceptive marketing practices, and failure to honor warranties. Customers have voiced concerns about the quality of materials used and the overall professionalism of the company.

3. Lawsuit Details

The lawsuit was filed in a local court by a group of customers who felt they had been misled and received inadequate services. The plaintiffs are seeking compensation for damages, including the cost of window replacements, repair expenses, and emotional distress caused by the company’s actions.

4. Implications for Customers

For customers who have already engaged Mad City Windows for their services, this lawsuit raises concerns about the legitimacy of their investment. It highlights the importance of thorough research and due diligence before entrusting a company with home improvement projects. Customers may experience delays in resolving issues and uncertainty regarding the outcome of the case.

5. Potential Consequences for Mad City Windows

If the allegations against Mad City Windows are proven to be true, the consequences could be severe. Apart from the financial implications resulting from compensatory payouts, the company’s reputation may be irreparably damaged. It could lead to a loss of trust among potential customers and even regulatory actions against the company.

6. Company’s Response

Mad City Windows has released an official statement denying the allegations and expressing confidence in their practices. They have assured their customers that they will vigorously defend themselves in court and that their commitment to quality service remains unwavering. The company emphasizes its adherence to industry standards and asserts that it will work to resolve any legitimate concerns.

7. Consumer Rights and Protections

In light of this lawsuit, consumers must be aware of their rights and available protections. Understanding consumer protection laws can help individuals navigate potential disputes with home improvement companies and seek appropriate recourse.

8. Seeking Legal Recourse

For customers who believe they have been wronged by Mad City Windows or any other company, seeking legal advice is a viable option. Consulting an attorney specializing in consumer rights can guide the best course of action and help protect individuals’ interests.

9. Steps to Protect Yourself

To safeguard your interests when hiring a window installation company or any contractor, consider the following steps:

  • Thoroughly research the company’s reputation and customer reviews.
  • Check for appropriate licenses and certifications.
  • Obtain detailed written contracts outlining all aspects of the project.
  • Request references from previous customers.
  • Keep documentation of all communication and transactions.
  • Stay informed about consumer rights and applicable laws.

10. The Importance of Research

The Mad City Windows lawsuit highlights the significance of conducting thorough research before engaging a company’s services. Reading reviews, checking ratings from trusted sources, and seeking recommendations from friends and family can help ensure a positive experience with a reputable contractor.

11. Alternatives to Mad City Windows

With the current uncertainty surrounding Mad City Windows, homeowners may consider exploring alternative window installation companies. By expanding their options and conducting comprehensive comparisons, individuals can make informed decisions and find reliable professionals to meet their needs.

12. Tips for Choosing a Window Installation Company

When selecting a window installation company, keep these tips in mind:

  • Verify the company’s credentials and industry certifications.
  • Request quotes from multiple providers to compare prices and services.
  • Inquire about warranty terms and conditions.
  • Seek referrals and read reviews from trusted sources.
  • Ask about the installation process and expected timelines.

13. Case Progression and Updates

As the Mad City Windows lawsuit progresses, it is essential to stay informed about any updates or developments. Monitoring news sources, official statements, and legal channels can provide valuable insights into the case’s progression and potential outcomes.

14. Public Perception and Reviews

The public perception of Mad City Windows is likely to be influenced by the ongoing lawsuit. Monitoring customer reviews and public sentiment can offer a glimpse into how the company’s reputation is affected and whether it recovers from the allegations made against it.

15. Conclusion

The Mad City Windows lawsuit serves as a reminder of the importance of due diligence when selecting a window installation company or any contractor for home improvement projects. It underscores the need for consumers to be proactive in protecting their interests and thoroughly researching service providers. By staying informed and exercising caution, homeowners can mitigate risks and ensure satisfactory outcomes for their projects.

FAQs (Frequently Asked Questions)

Q1: What is the current status of the Mad City Windows lawsuit?

A1: The lawsuit is currently ongoing, and updates can be found through official legal channels and news sources.

Q2: How can I protect myself from unethical contractors?

A2: Thoroughly research companies, seek recommendations, read reviews, and familiarize yourself with consumer rights and protections.

Q3: Are there alternative window installation companies to consider?

A3: Yes, exploring alternative options is advisable to ensure you find a reputable and trustworthy contractor.

Q4: Can I seek compensation if I have already used Mad City Windows’ services?

A4: If you believe you have been wronged, consult with an attorney specializing in consumer rights to explore your legal options.

Q5: How can I stay informed about the progress of the case?

A5: Stay updated through official legal channels, news sources, and reputable websites reporting on the topic.

In conclusion, the Mad City Windows lawsuit serves as a cautionary tale for both consumers and companies in the home improvement industry. It highlights the importance of conducting thorough research, protecting consumer rights, and seeking legal recourse when necessary. By staying informed and proactive, homeowners can navigate potential challenges and make well-informed decisions when it comes to their home improvement projects.

20 Replies to “Mad City Windows Lawsuit: What You Need to Know”

  1. We are in the midst of negotiating with Mad City of Olathe, KS. We “bought” windows to “match” the dark woodwork of our 1912 home. The vendor offered no actual sample of what we thought we were buying-just a choice of color from their website – which did not match at all the windows and frames that were delivered. We now have to cough up almost $14,000 for windows that don’t match our home or LOSE nearly $14,000!!! May we join your law suit??

  2. I was also duped by mad city with high pressure sales tactics to buy a shower that will never have to be cleaned because of the way it is made. Thus I paid a lot of money. I feel like this is false advertising. I have placed a claim in at the Missouri Attorney General and the consumer protection agency. I feel like I should be able to take them to court.

    1. I’m going through the same thing. I tried to cancel the order and because it’s past the 3 days they refused. I think one of the things that upset a lot is their arrogance. They totally lack any compassion and flippantly told me to go ahead and take them to court.

  3. I just had a representative from Mad City windows come to my house last night. He showed us thier windows which are made in Ohio. I was getting a quote for 26 windows for my house. I did sign a paper that gives me 72 hours to back out. BUT, I paid for half up front and the other half at completion. My son researched the company and showed me this lawsuit article. So I immediately stopped payment on the check. Only have to pay 20 bicks for this service. But it saves me $23,673.00 dollars. I guess I should do more research next time.

  4. We had a replacement walk-in shower installed by Mad City. At first we were happy with the work done. A supervisor came out and checked the installation and approved it. I was hospitalized the day after the installation. When I came home a week later I found the the 5″ entryway I had been promised by the salesman had grown to close to 7.5″. This too tall for me to enter and exit. After 3 calls Jacob agreed to take a look. He failed to call me back. I called again today and Jacob finally responded. He said the contract did not say 5″. I told him again that the salesman did say 5″. Now we have found a corner that was not sealed correctly. Jacob said they would repair the corner seal but not the height problem. I am old and disabled and deserve better than Jacob’s lack of customer service

  5. Ordered a shower from Olathe mad city July 13. They came aug 31 and took out old is now sept 18 and still no shower. They sent a worker out sept7 and wanted us to sign off on what they had done. We said no and they said they would put a lien on our house. Called Wisconsin sept11 and they said no lien. Still have not heard when or if we are getting a shower. We are in our late70s and we really need this shower.

  6. The sales tactic is high pressure. Both my sister and I used there walk-in shower and bathtub surrounded service. The price difference between both houses was astounding. She got a walk-in shower for one bathroom and I got the walk-in shower and a bathtub surrounded for two bathrooms. My sister’s one bathroom was $3,000 more with no glass doors. Go figure. How do we get in on this lawsuit?

  7. I was looking for a walk in shower as l got arthritis and I had a nice crawl tub but it wasn’t working for me anymore, so when I contact mad City they came out they always give you this no pressure, then they give you offer that you think is nice but it’s only good for that evening, and I did sign the papers but I waited a year to to get them in the price was over $25,000 for just a walk-in shower I didn’t do my homework, but I introduce mad City to my sister and she got the price two bathrooms for way under what I was going to do for one, she told somebody about mad City and their bathroom went all the way down to 8,000 and they declined it because the offer was getting cheaper and cheaper so they was willing to take any price to do the work, they was getting two bathrooms and it started off at $25,000 all the way to $8,000 I would just like some of my money back. I had to call him back up once because the material around the windows was turning colors he told me I had hard water.

  8. I thought Mad city was professional _ I am totally disappointed with the service. I guess I got had to – You want something nice and people take you for granted. Welcome back to Illinois.

  9. Yes the Television says 18 months no payments for 12 months and I asked why am I being charged interest a month later after the install they claim I wasn’t qualified for neither but my credit was seven something the interest is very high I feel I was misled false advertisement so I called and they said that was the company they picked if I had known I would never had no interest in buying false advertisement


  11. I purchased a kitchen from this company for 25k I have a small kitchen. I’ve never seen such subpar materials and low quality. In this amount only included drawers and doors. No new boxes. All measurements were wrong. Sent countertops with raw edges. Sink countertop was so messed up that they offered to get me quartz countertops . At this time the countertops are the best part of my kitchen and this company didn’t do them. Buyer beware

  12. They definitely took advantage of my elderly grandfather, charged him exclusively for windows that were installed by people who clearly had no experience. the used shoe molding for window stop on replacement windows and they 2 and 3 pieced the shoe molding in less than 40″ . completely sub standard work. I believe they far over charged him at almost $4,000.00 per window. some of them were mere slab / non operating windows no bigger than 18″x 40″ .

  13. boy I wish I had known about this lawsuit. I bought windows Jan 2022, they all leak and one window I could see straight thru to the outside where the weather stripping was. I have had this company out 3 times to fix problems and they aren’t fixed. I’ve had to put plastic up on windows the last two winters. Jan 2023 I woke to my living room at 61 degrees. I wish I had the money to replace every window they installed, as it is I will be replacing the worst ones. I feel like I was lied to as the sales person made it sound like they manufacture their windows. The inspector from MN still has not closed out my building permit due to poor workmanship. I plan on talking to a lawyer, but I’m pretty sure fees are going to eat up what I could get back

  14. I too was pressured by salesman, not receiving the financing as advertised. They do not use employees in Minnesota only contractors. They ruined my indoor water shut off valve. Delayed installation by 2 months. Installation was terrible it did not meet home inspection stantards. When they returned to perform the corrections the contractor said the home inspection was not as smart as he was. Insulting the female builing inspector. When I called to request customer service to recaulk missed areas I received no response until after I told them I would be posting a complaint with the Better Business Bureau. I will try to file a lawsuit with the Minnesota Attorney General. Unfair business practices

  15. I wish I can join in on this lawsuit! I too have had issues with mad City windows! I had them installed November 2023. I live in a mobile home and decided to do some renovating and they bragged about their windows and how they were almost Bulletproof LOL I laughed when they said that. anyway when they installed the larger of the window in my living room they said that they had to put a 2×4 in the wall to support the window. me being a green horn at home ownership I took him at their word. this was our first winter with these windows and they were not sealed properly and not to mention the wood paneling started Feathering underneath the window framing and now has black mold. one of the windows and walls actually moves because I feel the weight of the window was too heavy for my mobile home. I had to ask them why they weren’t putting two smaller windows in and they could not give me a straight answer so now I feel like my wall is bowing and I feel it’s not safe. Mad City windows does not return my messages. in the smallest window that is in the kitchen above the sink they put the wrong screen in and I had to wait 3 months for them to put the Right One In.

  16. High pressure sales people and a lousy product. Windows formed ice build up after first winter in Minnesota. Sloppy installation with a cheap felt strip and poor quality window for the price. Customer service is horrible and they always pass the problem off to some one else. Lousy warranty and in all I want the windows replaced with something of quality. Terrible company , would not refer them to my worst enemy.

  17. This fraudulent company must be stopped from their high pressured sales tactics, their over pricing and their sub par workmanship! Many people’s homes and lives are being destroyed.

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